Move freely. Return easily.
If your fit is not quite right, we make it simple to send back or swap. Protected door to door with Checkout+ across Australia and New Zealand.
Peace of mind, built into your order
Available on Australia and New Zealand orders. Add Checkout+ at the checkout and your delivery is protected, with return shipping already sorted.
Two ways it looks after you
Package protection in transit
Cover for a lost, stolen, or damaged parcel on its way to you, with claims reviewed in 1 to 2 business days.
Free return shipping
A prepaid label lands in your inbox on approval, so a size swap or return costs you nothing.
Faster, tracked resolutions
Everything runs through one portal, so refunds and exchanges move quickly.
How a return works
Three steps, all online.
Start in the portal
Enter your order number and email, and choose what to send back or swap.
Refund or exchange
Pick a refund, or exchange for a new size or style with smart suggestions.
Print and post
Your label lands in your inbox. Attach it, drop it off, and we take it from there.
With Checkout+ cover
Return shipping included- Start your return in the portal
- Submit for approval
- A prepaid label is emailed to you
- Print, attach, and post
Without cover
Label purchased at return time- Start your return in the portal
- Buy a return label in the portal
- The label is emailed to you
- Print, attach, and post
Returning from Singapore
Singapore orders are looked after by our local team. Here is how to send something back.
- Contact us at 9386 4138 or email info@vionicshoes.com.au to organise your return
- Repackage your shoes in their original box inside a shipping carton or satchel
- Our warehouse manager arranges pickup of your parcel
- Returns are typically processed within 5 working days of us receiving your parcel
Call 9386 4138 or email info@vionicshoes.com.au
Find your perfect fit
Comfort is personal, and sometimes the first pair is not the one. Swap a size, try a new style, or send it back, all without the usual hassle.
Good to know
What can be returned
- Within 30 days of dispatch
- Unused, in original packaging
- Purchased directly from our website
What cannot
- Non-resalable items
- Gift cards, outlet and final sale unless faulty
- Items from other retailers
Refunds
Issued to your original payment method after we receive and inspect your return. Original shipping and any duties are non-refundable.
Exchanges
Swap size or style, or replace a faulty item. Choose instant exchange to get your new pair before the old one is back.
Where we accept returns
- AU and NZ through the portal above
- Singapore follows the Singapore steps
- Orders placed on vionicshoes.com.au, nz. or sg. only
Rewards points
Reward points are not refunded when items are returned
Common questions
What is Checkout+?
Our protection and returns option for AU and NZ orders. It covers your parcel in transit and includes free return shipping, so a swap or return costs you nothing.
How do Singapore returns work?
Singapore does not use Checkout+ yet. Follow the Singapore steps above: contact our local team on 9386 4138 and we arrange pickup, processed within 5 working days.
Can I exchange for a different size?
Yes. Start an exchange in the portal and pick your new size or style. With instant exchange we can send it before your original arrives back.
I placed my order before 26 June 2026. How do I return it?
The Checkout+ process applies to orders placed from 26 June 2026. For earlier orders, contact us at info@vionicshoes.com.au and we will arrange your return or exchange.
Ready when you are
Start your return or exchange online in under two minutes.
Start a return or exchangeQuestions? Email info@vionicshoes.com.au