Shipping Frequently Asked Questions
Once I Place My Order, When Will It Ship?
We strive to dispatch orders within one business day from order placement. (Times may vary during promotional periods)
Business days refer to Monday-Friday with the exception of major Australian or Queensland holidays.
Do You Ship Internationally?
No, at this time we do not ship internationally from vionicshoes.com.au. We currently only ship to Australia, Singapore, and New Zealand from our respective sites:
However, you can purchase internationally from our exclusive distributors listed below:
Do You Ship To PO Boxes?
Yes. There is an additional $8 flat-rate surcharge if you add Express.
Disclaimer: Please allow one business day for order processing. Orders placed after 2pm AEST are processed the next business day. No orders are processed or shipped on weekends or holidays. Complimentary shipping applies to Standard only; Express is charged at the usual rate.
Want Delivery Updates?
Want to track your parcel, choose a safe place to leave it, or redirect it to a free 24/7 Parcel Locker?* You can do all that with the free AusPost app. Download it now from Google Play or the App Store.
*Fees and charges will apply to carriers other than Australia Post and StarTrack to lodge parcels under the Parcel Locker and Parcel Collect (Post Office) services. This cost may be passed on to customers. You have 48 hours to collect your parcel once it has arrived at a Parcel Locker. Please refer to the full terms and conditions at auspost.com.au/parcellockers for further details.
Does Anything Change During Special Events/Promotional Periods?
BLACK FRIDAY
Express shipping is not available during our Black Friday sale. Timelines stay the same depending on the freight network, but please allow up to 5 working days for dispatch during busier periods.
Available Shipping Methods
Standard Registered Post:
$7 Flat Rate
*Free over $149
Queensland
Metro up to 2 business days, Country up to 5 business days
Interstate
Metro 3-6 business days, Country up to 14 business days
Express Post
Price calculated at checkout
Queensland
1-2 business days
Interstate
1-3 business days
Checkout+ (optional): add free returns and package protection at checkout, so your order is covered from our door to yours. Available on Australian and New Zealand orders only.
Questions?
info@vionicshoes.com.au
1300-856-226
Mon-Fri 9:00AM-4:00PM AEST